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Nena & Co. is looking for an experienced Order Fulfillment and Customer Service assistant (full-time) who possess great professional skills to work in our Utah Office. Nena & Co. is a Guatemalan textile online company based in Utah and Guatemala. We work with Mayan artisans to create hand-woven textiles that are used to make all of our Nena products. All of our products are designed with functionality and style in mind, embodying the free spirited, everyday woman.
This position requires a self-motivated, detail oriented individual who can multitask and manage customers as well as daily tasks.
Duties include but are NOT limited to:
Customer service, clarify and resolve customer concerns.
Process and ship daily orders.
Answer customer service calls and take orders from customers over the phone.
Manage inventory coming in and shipping out of Nena Warehouse.
Order entry and data entry in QuickBooks.
Job Requirements and Skills Needed:
Excellent communication skills.
Team work oriented.
Self-starter, self-motivated, reliable, punctual, and friendly.
Ability to multi-task, at times in a fast paced environment.
Exceptional organizational skills.
Professional phone and email etiquette.
Values and possesses ability to provide excellent customer service.
Critical thinker with ability to analyze and problem solve.
Must be able to adjust and adapt to multiple work related roles.
Consistently complete daily tasks.
Computer literate, with ability to learn our admin system quickly.
2-3 years of customer service or retail experience preferred.
2 year college degree required.
This position is part-time for 35-40 hours a week. Work is Monday – Friday, 9:00am to 5:00pm. $10-12 an hour based on experience.