We "upcycle" vintage Maya clothing to make beautiful one-of-a-kind products. Many times you will find snags in the pattern. THIS IS NORMAL. Should your patterned huipil snag you can snip the loose threads with scissors. DO NOT PULL THEM. Some people also like to use Scotch Gard Brand Protector on the fabric portion of their bag.
Should you choose to, you may use a leather conditioner but many of our customers prefer to let the natural oils of their skin wear on the leather to get that buttery soft feel to them. After 30 days from the time you've received your bag, Nena & Co. will NO longer assume responsibility for repairs of your product. However, we are more than happy to assist with RECOMMENDATIONS on where you can have your bag repaired. We use our local shoe cobbler or specialty bag shops for any repairs or customization we have done to our Nena bags.