Care Instructions
LEATHER & FABRIC CARE
We make every effort to provide our customers with the best-handcrafted and high-quality bags. Please note that all our processes to make the bags are done by hand, from curing, cutting, and treating the leather to using up-cycled huipils. Our bags have natural characteristics and qualities that should not be considered as flaws or as damage because they do not interfere with the functionality of the bag. We up-cycle vintage Maya clothing to make beautiful one-of-a-kind products. Many times you will find snags in the pattern. This is normal. Should your patterned huipil snag you can snip the loose threads with scissors. Do not pull them.
Some people also like to use Scotchgard Brand Protector on the fabric portion of their bag.
Should you choose to, you may use a leather conditioner but many of our customers prefer to let the natural oils of their skin wear on the leather to get that buttery soft feel to them, we advise doing a test spot on the leather before applying a conditioner or treatment to the entire bag. You can read our tutorial on how to use the leather care treatment if you choose to go this route.
NENA & CO. REPAIRS POLICY
After 60 days from the time you've received your bag, Nena & Co. will no longer assume responsibility for repairs of your product. However, we are more than happy to assist with recommendations on where you can have your bag repaired. We use our local shoe cobbler or specialty bag shops for any repairs or customization we have done to Nena bags.
Nena & Co. is not responsible for damages that may occur during care for merchandise; including but not limited to conditioning washing, drying and/or dry cleaning.
Shipping & Returns
International Shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 2 - 3 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Impact
Through collaborating with Nena & Co., we are able to give this time honored artistry a platform, as we offer a glimpse into their beautiful process, community, and history. We recognize the importance of high quality craftsmanship and skill, as well as the livelihood of the talented men and women who create these pieces.Artisans who work in collaboration with Nena & Co.earn a fair wage, and are provided with healthcare and scholarships.
These benefits help them thrive, and encourage them to further progress in their own lives.
Sourcing & Materials
Sustainable sourcing
We are dedicated to preserving culture and reducing waste by giving a second life to beautiful, handwoven vintage textiles like huipiles and cortes. By repurposing these masterfully crafted, traditional Mayan garments into modern, functional pieces, we honor the history woven into every thread while keeping textile waste out of landfills.
Ethical labor
Our pieces are born from partnerships, not factories. Founded by Ali Hynek, Nena & Co. works directly with independent master weavers and artisans in Guatemala and beyond. We are deeply committed to providing honorable, sustainable income, flexible working environments, and fair wages that empower our artisans to support their families and keep their ancestral crafts alive.
Transparent values
We believe that fashion should be slow, intentional, and deeply respectful of the people who make it. Every Nena & Co. product carries a story of heritage, dedication, and artistry. We strive for complete transparency in our process, ensuring that when you carry one of our bags, you know exactly whose hands crafted it and the profound cultural legacy you are helping to support.